Refund Policy | RadioCodePro
Refund Policy
Last updated: [31.07.2026] · This policy explains when and how refunds are issued for RadioCodePro orders
Money Back Guarantee
Full refund if we can’t retrieve a valid code for your correctly submitted details.
Easy to Request
One email to support with your order reference is all it takes to start the process.
No Long Wait
Refund requests are reviewed promptly, and approved refunds are processed without delay.
Merchant of Record
Orders placed on radiocodepro.co.uk are processed by RADIOCODEPRO DIGITAL SRL, a company registered in Romania, with its registered office in Buzău, Romania. Company registration number (CUI): 52950135. Trade Register number: J2025089798004. EUID: ROONRC.J2025089798004.
Contents
1. Our Refund Promise
We want every customer to get a working radio code. If we are unable to retrieve a valid, correct unlock code for the radio or vehicle details you accurately provided, you are entitled to a full refund of that order — no complicated process, no small print.
2. When You Qualify for a Refund
✓ Refund applies when:
- We are unable to generate any code at all for a radio or vehicle we list as supported;
- The code we supply does not unlock the radio, despite the serial number or VIN you submitted being accurate and complete;
- You were charged for an order that was never processed or delivered due to an error on our part;
- You were accidentally charged more than once for the same order.
3. When Refunds Don’t Apply
✕ Refunds do not apply when:
- The serial number, VIN, or other details you submitted were incorrect, incomplete, or belonged to a different radio or vehicle;
- The code was delivered correctly but you simply changed your mind after receiving it;
- You entered the correct code into the radio incorrectly (see our model-specific guides for entry instructions);
- The radio unit has a hardware fault unrelated to the security code, such as physical damage;
- The vehicle or radio brand was never listed as supported on our Site at the time of your order.
If you’re unsure whether your situation qualifies, contact us before assuming a refund won’t apply — we review every request individually.
4. Digital Delivery & Your Right to Cancel
Radio codes are digital content delivered electronically, typically within a short timeframe of your order. By placing an order, you acknowledge that we begin performing the service before the standard 14-day cancellation period under the Consumer Contracts Regulations 2013 would otherwise expire, and that your right to cancel for a change of mind is lost once your code has been delivered.
This does not affect your right to a refund under Section 2 if the code we deliver does not work despite accurate information being submitted, or your other statutory rights as a consumer.
5. How to Request a Refund
To request a refund, email us at support@radiocodepro.co.uk with:
- Your order reference number;
- The email address used at checkout;
- A short description of the issue (for example, “code did not unlock the radio”);
- A photo of the radio label or VIN plate, if possible, so we can double-check the details on file.
Our support team may ask follow-up questions to confirm the details before approving the refund.
6. Refund Processing Time & Method
Once a refund is approved, it is issued back to the original payment method used at checkout. Depending on your bank or card provider, it may take a number of business days for the refund to appear in your account after it has been processed on our end.
7. Order Cancellations Before Delivery
If you wish to cancel an order before your code has been generated and sent, contact us as soon as possible at support@radiocodepro.co.uk with your order reference. If processing has not yet started, we will cancel the order and issue a full refund. Once a code has been generated and delivered, the order is considered complete and Section 2 applies.
8. Contact Us
For any refund query, order issue, or general question, reach us at support@radiocodepro.co.uk or via our Contact page. This Refund Policy should be read alongside our Terms & Conditions and does not affect your statutory rights as a consumer.
Have a Question About Your Order?
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