Privacy Policy | RadioCodePro

1. Information We Collect

We collect the following categories of personal data when you use our Site or place an order:

Information you give us directly

• Name and email address, when you place an order or contact us;
• Vehicle and radio details you submit, such as a radio serial number, VIN, brand, or order reference, needed to process your request;
• Any additional information you choose to share, such as a photo of a radio label, when contacting support;
• Payment information, processed directly by our payment provider (see Section 4 — we do not store full card details ourselves).

Information collected automatically

• Technical data such as IP address, browser type, device type, and general location, collected when you visit the Site;
• Usage data, such as pages viewed and how you interact with the Site, which may be collected via cookies or similar technologies (see Section 6).

2. How We Use Your Information

We use your personal data to:

• Process your order and deliver the correct radio unlock code to you;
• Verify the details you submit and, where needed, contact you to clarify or confirm them;
• Respond to enquiries sent through our contact form or by email;
• Process payments and prevent fraudulent transactions;
• Maintain records for accounting, tax and legal compliance purposes;
• Improve the Site, our guides, and our service based on aggregated usage patterns;
• Communicate with you about your order, including refund or support-related messages.

We do not use your data for automated decision-making or profiling that produces legal or similarly significant effects on you.

3. Legal Basis for Processing

Depending on the context, we rely on the following legal bases under UK GDPR and, where applicable, EU GDPR:

4. Who We Share Your Data With

We do not sell your personal data. We share limited data with trusted third parties who help us operate the Site and deliver our service, including:

• Payment processors, to securely process your payment at checkout;
• Email and form-delivery providers (such as our contact form service), to receive and respond to your messages;
• Hosting and infrastructure providers, who store the Site’s data on our behalf;
• Analytics providers, if enabled on the Site, to help us understand how the Site is used.

These providers only process your data based on our instructions and are bound by appropriate data protection agreements. We may also disclose your data where required by law, such as in response to a valid request from a public authority.

5. International Data Transfers

RADIOCODEPRO DIGITAL SRL is based in Romania (European Union), and our Site serves customers primarily in the United Kingdom. Where personal data is transferred between the UK and the EU, this takes place on the basis of the UK’s data protection adequacy arrangements with the EU, which allow personal data to flow between the two without additional safeguards.

If we use any service providers located outside the UK or EU, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses, before your data is transferred.

6. Cookies & Similar Technologies

Our Site may use cookies and similar technologies to keep the Site functioning correctly, remember your preferences, and understand how visitors use the Site. Essential cookies are necessary for the Site to work and do not require consent. Any non-essential cookies, such as analytics or marketing cookies, are only set with your consent, which you can withdraw at any time.

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7. How Long We Keep Your Data

We keep order-related personal data for as long as necessary to fulfil the purposes described in this policy, including any period required to comply with our legal, accounting, or tax obligations (in Romania, financial records are typically retained for a minimum statutory period). Support and contact form enquiries are retained only as long as needed to resolve your query and for a reasonable period afterwards, in case of follow-up.

Where data is no longer needed, we securely delete or anonymise it.

8. Data Security

We use appropriate technical and organisational measures to protect your personal data, including encrypted checkout for payments and restricted access to systems that store your information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. Your Rights

Under UK GDPR and EU GDPR, you have the right to:

• Access the personal data we hold about you;
• Request correction of inaccurate or incomplete data;
• Request deletion of your data, where applicable;
• Object to or restrict certain types of processing;
• Request a copy of your data in a portable format;
• Withdraw consent at any time, where processing is based on consent;
• Lodge a complaint with a supervisory authority (see Section 12).

To exercise any of these rights, contact us at support@radiocodepro.co.uk. We may need to verify your identity before actioning certain requests.

10. Children’s Privacy

Our service is intended for use by adults arranging radio codes for their own vehicles. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can remove it.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The updated version will be posted on this page with a revised “last updated” date.

12. Contact Us & Complaints

If you have questions about this Privacy Policy or how we handle your data, contact us at support@radiocodepro.co.uk or via our Contact page.

If you are not satisfied with our response, you have the right to lodge a complaint with a data protection supervisory authority. UK residents can contact the Information Commissioner’s Office (ICO). As our company is registered in Romania, you may also contact the Romanian National Supervisory Authority for Personal Data Processing (ANSPDCP).